RAW RETURN POLICY

The safe delivery of our MINT collectibles to every customer on every order is our top priority. Our reputation depends on it, and as fellow collectors like you, we expect nothing less from ourselves. Everyone at RAWSTARWARS treats every order as if they were selecting and shipping an item to themselves. This is the way...

If our items do not meet these standards, or you decide to return an item for any other reason, we have a pretty excellent 30 Day Return Policy.

Unopened Items

Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be the same item received by RAWSTARWARS and in the same condition as when initially received. We will know if a returned item did not come from RAWSTARWARS.

Opened Items

Opened items are not eligible for returns. this includes:

Items that have been opened or removed from the packaging
Items that have visible indications that the package has been opened
Opened boxes that are no longer factory sealed

Used Items

Used or worn clothing, apparel, and accessories may not be returned.

Damaged or Defective Items

Defective items or items damaged in transit can be exchanged for a replacement of the same item if you send us a request within 30 days of receiving your order. If the item is no longer available, we will issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement or refund is required.

The following issues do not qualify as a defective product:

Minor cosmetic paint issues
Package condition, unless you have purchased an item with the "Guaranteed Collectors Grade Mint" Logo in the item description.

How to Return an Item

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

Email: raw@rawstarwars.com

Return Shipping

If the return is due to our error, we will cover any return shipping fees as long as the return is completed with a prepaid label provided by us. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages. If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

Return Shipping - International Customers

If the return is due to our error, we will cover up to $10 USD of any return shipping costs with either store credit or a refund. You will be responsible for shipping the item(s) back, paying for the actual shipping fees, and providing proof of those fees for any reimbursement.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

Prepare your Item for Return Shipping

Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Use the packaging the item(s) came in if it is still in good condition. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

Refunds

Refunds on returns are issued after the product has been received and inspected. Refunds are issued in the original form of payment or for store credit, whichever is preferred. In cases where a refund is not possible, store credit will be issued.

You may view your account to check the refund status. Once we issue your refund there may be a delay for these funds to show in your account:

Credit Cards: Typically 3-5 business days
PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
Store credit: Available immediately

Refused or Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments will incur additional shipping fees.

International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs dispose of your shipment for any reason, no refunds will be issued for the product or shipping.

Restocking Fees

A restocking fee of 50% of the item price will only apply if:

An item was returned after the 30-day return window.
Returned shipment does not qualify for a return as described above (contains missing, damaged, or opened items)
Merchandise was opened/inspected by Customs

We will stay in contact with you throughout the return process to ensure a successful return.

Refund Policy

A Legal Disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - The Basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to Include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Terms & Conditions

Terms of Use
Welcome to the RAWSTARWARS website, www.rawstarwars.com. RAWSTARWARS provides services ("RAWSTARWARS Services") to you subject to the notices, terms, and conditions set forth in this agreement.

By using RAWSTARWARS Services, you agree to these conditions. Please read them carefully.

POLICIES
Please Review all of our Policies posted on this website. These Policies govern your use of RAWSTARWARS Services. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

PRIVACY
Please review our Privacy Notice, which also governs your use of RAWSTARWARS Services, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you use any RAWSTARWARS, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, or notices and messages on this site. You can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included in or made available through any RAWSTARWARS Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of RAWSTARWARS or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any RAWSTARWARS Service is the exclusive property of RAWSTARWARS and is protected by U.S. and international copyright laws.

LICENSE AND ACCESS
Subject to your compliance with these Terms of Use, RAWSTARWARS grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of RAWSTARWARS Services. This license does not include any resale or commercial use of any RAWSTARWARS Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any RAWSTARWARS Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms of Use are reserved and retained by RAWSTARWARS or its licensors, suppliers, publishers, rightsholders, or other content providers. No RAWSTARWARS Service, nor any part of any RAWSTARWARS Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of RAWSTARWARS. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RAWSTARWARS without express written consent. You may not use any meta tags or any other "hidden text" utilizing RAWSTARWARS's name or trademarks without the express written consent of RAWSTARWARS. You may not misuse the RAWSTARWARS Services. You may use the RAWSTARWARS Services only as permitted by law. The licenses granted by RAWSTARWARS terminate if you do not comply with these Terms of Use.

ORDER ACCEPTANCE

RAWSTARWARS reserves the right to refuse and/or cancel orders that are deemed suspicious of identity theft and/or credit card fraud. Orders with differing ship to and bill to addresses will face particular scrutiny.

YOUR ACCOUNT
If you use any RAWSTARWARS Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. RAWSTARWARS does sell products for children, but it sells them to adults who can purchase with a credit card or other permitted payment method. If you are under 18, you may use RAWSTARWARS Services only with involvement of a parent or guardian. RAWSTARWARS reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

TERMINATION AND EFFECT OF TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obli

INTERNATIONAL ACCESS
This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.

RISK OF LOSS
All items purchased from RAWSTARWARS are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURNS, REFUNDS AND TITLE
RAWSTARWARS does not take title to returned items until the item arrives at our warehouse. At our discretion, a refund may be issued without requiring a return. In this situation, RAWSTARWARS does not take title to the refunded item.

PRODUCT DESCRIPTIONS
RAWSTARWARS attempts to be as accurate as possible. However, RAWSTARWARS does not warrant that product descriptions or other content of any RAWSTARWARS Service is accurate, complete, reliable, current, or error-free. If a product offered by RAWSTARWARS is not as described, your sole remedy is to return it in unused condition.

PRODUCT PRICING
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, RAWSTARWARS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, your payment method will be refunded in the amount of the charge.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
RAWSTARWARS SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH RAWSTARWARS SERVICES ARE PROVIDED BY RAWSTARWARS ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. RAWSTARWARS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE RAWSTARWARS SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH RAWSTARWARS SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE RAWSTARWARS SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RAWSTARWARS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RAWSTARWARS DOES NOT WARRANT THAT RAWSTARWARS SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH RAWSTARWARS SERVICES, RAWSTARWARS'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM BIGBADTOYSTORE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RAWSTARWARS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY RAWSTARWARS SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY RAWSTARWARS SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.